Support - DGYX

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Build a Zero Carbon Power System

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Before-Sale Service

Requirement Analysis

Collect site photos, load profile, and roof drawings; deliver a load-generation match table.

System Design

3-D layout plus return-on-investment calculation; supply PDF/DWG drawings.

Grid-Connection Support

Assist in preparing utility-interconnection forms, proof of ownership, and utility-approval templates.

Training & Q&A

Online webinars covering module selection, inverter wiring, and grounding.

After-Sale Service

Delivery & Commissioning

Unpacking inspection, IV-curve test,

and one-time grid-connection acceptance.

Remote Monitoring

EMS platform for real-time power and alarms;

API available for third-party SCADA

O&M Contract

Annual visits: module cleaning, connection

tightening, inverter firmware updates.

Fault Response

On-site within 48 h domestic, 72 h overseas;

spare-part dispatch or replacement.

Warranty & Extension

Modules: 12-year workmanship

+ 30-year linear power warranty;

inverters: 12-year base, extendable to 25 years.

Customer Follow-Up

Phone or email every six months to

collect performance data and feedback.